Our Commitment to Responsible Gambling
At Professor Wins Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. We are committed to promoting responsible gambling practices across our platform and providing our players with the tools and information they need to stay in control of their play. This commitment is central to our licence obligations under our Curacao eGaming Licence (1658/JAZ).
While the vast majority of our players gamble for fun and enjoy the excitement of our games responsibly, we recognise that for some individuals, gambling can become problematic. Professor Wins Casino provides a range of tools, resources, and support options to help all players maintain a healthy relationship with gambling.
Deposit, Loss, and Session Limits
We encourage every player to set personal limits before they begin playing. Professor Wins Casino allows registered account holders to set the following controls directly from their account settings:
- Deposit limits – daily, weekly, or monthly caps on the amount you can deposit into your account.
- Loss limits – restrictions on the total losses you are willing to accept over a set period.
- Session limits – time-based reminders and restrictions to help manage how long you spend playing.
Once a limit has been set, any request to increase it will only take effect after a short cooling-off period. Requests to decrease limits, however, take effect immediately, ensuring players always have quick access to more restrictive controls.
Cooling-Off Periods
If you feel you need a short break from gambling, you can activate a cooling-off period on your account. During this time, you will be temporarily prevented from logging in and placing wagers. Cooling-off periods can typically be set for a range of durations, and your account will automatically reopen once the chosen period has elapsed.
Self-Exclusion
For players who require a longer-term break, Professor Wins Casino offers a self-exclusion facility. Once activated, self-exclusion prevents you from accessing your account, receiving marketing communications, or opening a new account for the duration selected. Self-exclusion requests are actioned promptly, and reinstatement of the account will not occur until the agreed exclusion period has expired and additional confirmation steps have been completed.
To request a cooling-off period or self-exclusion, please contact our support team at [email protected].
Reality Checks
To help players remain aware of the time and money spent gambling, Professor Wins Casino provides reality check notifications during gameplay. These pop-up reminders display your current session duration and encourage you to take a moment to consider whether you wish to continue playing.
Underage Gambling Protection
Professor Wins Casino strictly prohibits access to anyone under the age of 18. We employ verification procedures, including identity checks, to confirm the age and identity of all account holders. If we become aware that an underage individual has registered an account, that account will be immediately suspended, and any funds will be handled in accordance with our internal policies and applicable law.
We also encourage parents and guardians to use parental control software to help prevent minors from accessing gambling websites.
Signs of Problem Gambling
It is important to recognise the warning signs of problem gambling. These may include:
- Spending more time or money on gambling than intended.
- Chasing losses or gambling to escape stress, anxiety, or other problems.
- Neglecting work, relationships, or personal responsibilities due to gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling irritable, anxious, or guilty when thinking about your gambling habits.
If you recognise any of these signs in yourself or someone you know, we strongly encourage seeking help as soon as possible.
External Help and Support Resources
Professor Wins Casino works alongside independent organisations that specialise in supporting individuals affected by problem gambling. These organisations offer free, confidential advice and assistance:
- BeGambleAware.org – information, advice, and support for anyone concerned about their gambling.
- GamCare – free support, advice, and counselling for problem gambling.
- Gambling Therapy – international support for individuals and their families affected by gambling harm.
We recommend visiting these organisations' websites for further guidance, self-assessment tools, and access to helplines.
Our Ongoing Commitment
Professor Wins Casino continuously reviews and improves its responsible gambling tools to ensure they remain effective and accessible to all players. If you have any questions about our responsible gambling measures, or if you would like assistance setting up limits, cooling-off periods, or self-exclusion, please contact our support team at [email protected]. We are here to help you enjoy your experience at Professor Wins Casino safely and responsibly.