About our Privacy Policy
Professor Wins Casino ("we", "us", "our", accessible at professorwins-uk.com) is committed to protecting and respecting the privacy of every visitor and registered player who uses our website and services. This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure, and what rights you have in relation to your data. Professor Wins Casino operates under a Curacao eGaming Licence (Licence Number: 1658/JAZ), and this policy has been developed to comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where relevant. By accessing our website, registering an account, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, we ask that you refrain from using our services.
What Information We Collect
In order to provide our gaming services, verify your identity, process payments, and comply with our legal and regulatory obligations, Professor Wins Casino collects the following categories of personal information:
- Registration data: full name, date of birth, gender, postal address, email address, telephone number, username, and password created at the time you open an account with us.
- Transaction data: details of deposits, withdrawals, bets placed, winnings, bonus activity, and other financial transactions carried out through your account using the payment methods available on our platform, including credit cards, debit cards, Neteller, and Skrill.
- Cookies and technical data: IP address, browser type, device information, operating system, referral source, pages visited, and session duration, collected through cookies and similar tracking technologies when you browse our website.
- KYC (Know Your Customer) documentation: government-issued identification documents (such as a passport or national ID card), proof of address (such as a recent utility bill or bank statement), and, where relevant, proof of payment method ownership, submitted to us for identity and age verification purposes.
- Communication records: correspondence between you and our customer support team, including emails, live chat transcripts, and any complaints or enquiries submitted.
What We Don't Collect
Professor Wins Casino does not request, collect, or process what is known as "special category" personal data. This includes information relating to your racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric data, or information concerning your health, sex life, or sexual orientation. We have no legitimate business reason to hold this type of information, and we ask that you do not voluntarily disclose such data to us through any communication channel, including customer support enquiries.
How We Use Information
We use the personal information we collect for the following purposes:
- To create and manage your player account;
- To verify your identity and age in accordance with our KYC and Anti-Money Laundering obligations;
- To process deposits, withdrawals, and bonus credits, including the £200 welcome cash match bonus and 20 Free Spins offered to eligible new players;
- To operate and administer promotions such as our reload bonus and weekly tournament;
- To detect, investigate, and prevent fraud, money laundering, and other unlawful activity;
- To provide customer support and respond to your enquiries or complaints;
- To comply with our legal, regulatory, and licensing obligations under our Curacao eGaming Licence (1658/JAZ);
- To improve our website, games, and overall player experience;
- To send you marketing communications, where you have consented to receive them.
Marketing Communications
With your consent, Professor Wins Casino may send you marketing communications about promotions, bonuses, new games, and other offers via email, SMS, or other channels. You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link included in our emails, adjusting your communication preferences within your account settings, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you essential service-related messages, such as those relating to your account security, transactions, or changes to our terms and policies.
How We Collect Information
We collect personal information through a variety of methods, including:
- Directly from you, when you register an account, make a deposit or withdrawal, submit KYC documents, contact customer support, or participate in promotions;
- Automatically, through cookies and similar tracking technologies when you visit our website;
- From our payment service providers, when you make a transaction using credit cards, debit cards, Neteller, or Skrill;
- From third-party verification services engaged to confirm your identity, age, and address as part of our KYC process;
- From publicly available sources, where necessary for fraud prevention or compliance purposes.
How We Share Information
Professor Wins Casino does not sell your personal information to third parties. However, we may share your information with the following categories of recipients where necessary to operate our services and comply with our legal obligations:
- Game providers and platform partners: including NetEnt, Pragmatic Play, and Evolution, to the extent necessary for the operation of our games and to ensure fair play and account synchronisation;
- Payment processors: to process your deposits and withdrawals via credit cards, debit cards, Neteller, and Skrill;
- Identity verification providers: engaged to carry out KYC and age verification checks on our behalf;
- Regulatory and legal authorities: including our licensing authority and law enforcement agencies, where required by law, court order, or regulatory obligation, or to prevent fraud and money laundering;
- Professional advisers: such as auditors, legal counsel, or compliance consultants, where necessary for the operation and regulatory oversight of our business.
Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and to implement appropriate security measures.
Data Storage & Security
Professor Wins Casino takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption technology to protect data transmitted between your device and our servers;
- Encryption of sensitive data, including payment information and KYC documentation, both in transit and at rest;
- Restricted access controls, ensuring that only authorised personnel with a legitimate business need can access your personal information;
- Regular security reviews and monitoring of our systems to detect and respond to potential vulnerabilities;
- Secure retention periods, whereby we retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law and regulatory obligations.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to keep your account password confidential and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.
Your Rights
Depending on your jurisdiction, and in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you may have the following rights in relation to your personal information:
- Right of access: you may request a copy of the personal information we hold about you;
- Right to correction (rectification): you may request that we correct any inaccurate or incomplete personal information;
- Right to erasure: you may request that we delete your personal information, subject to our legal and regulatory retention obligations;
- Right to data portability: you may request that your personal information be provided to you, or transferred to another provider, in a structured, commonly used, machine-readable format;
- Right to restrict processing: you may request that we limit the way we use your personal information in certain circumstances;
- Right to object: you may object to the processing of your personal information for certain purposes, including direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements. Please note that certain rights may be limited where we have an overriding legal or regulatory obligation to retain or process your data, particularly in relation to our Anti-Money Laundering and KYC responsibilities.
Cookies
Professor Wins Casino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and support the functionality of our games and promotions. Cookies may be classified as strictly necessary, functional, performance, or advertising cookies. You can manage or disable cookies through your browser settings; however, please be aware that disabling certain cookies may affect the functionality of our website and your ability to use some features, including account login and game play.
Third Party Sites
Our website may contain links to third-party websites, including those of our payment processors and game providers. This Privacy Policy applies only to Professor Wins Casino and does not extend to any third-party websites you may access through links on our site. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team at [email protected]. We are committed to addressing your queries promptly and to ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable data protection laws.