KYC Policy
Professor Wins Casino is committed to maintaining a safe, secure and legally compliant gaming environment for all of our players. As part of this commitment, we operate a robust Know Your Customer (KYC) policy in accordance with the terms of our Curacao eGaming Licence (1658/JAZ). This policy outlines how and why we verify the identity of our customers, what documentation may be required, and how your information is handled throughout the process.
Purpose of Identity Verification
KYC verification exists to protect both Professor Wins Casino and our players. Its primary purposes are to:
- Confirm that each player is who they claim to be and is at least 18 years of age.
- Prevent fraud, identity theft and unauthorised account access.
- Support our obligations under anti-money laundering (AML) regulations.
- Ensure that deposits, withdrawals and bonus funds are being used by the rightful account holder.
- Maintain the integrity and safety of our gaming platform for the wider player community.
All players who register an account with Professor Wins Casino agree, as a condition of use, to complete verification checks when requested.
Required Documents
Depending on your account activity, Professor Wins Casino may request one or more of the following documents to confirm your identity, address and source of funds:
- Proof of Identity: a valid passport, national ID card, or driving licence showing your full name, date of birth and photograph.
- Proof of Address: a recent utility bill, council tax statement, or bank statement (typically dated within the last three months), showing your full name and current residential address.
- Proof of Payment Method: a bank statement or card image (with sensitive digits obscured) confirming ownership of the payment method used to deposit funds.
All documents submitted must be clear, valid, unedited and in colour. Blurred, cropped or expired documents may be rejected, and we may request resubmission or additional documentation to complete verification.
Verification Triggers
While Professor Wins Casino reserves the right to request verification at any time, verification is typically triggered under the following circumstances:
- When a player's cumulative deposits or withdrawals reach a threshold of £2,000.
- Prior to the processing of any withdrawal request, as a standard security measure.
- Where account activity appears unusual, inconsistent, or raises concerns under our anti-money laundering procedures.
- When a player requests to change registered account details, such as name, address or payment method.
- At random, as part of our ongoing compliance monitoring.
Players are encouraged to complete verification proactively, at the earliest opportunity, to avoid delays to future withdrawals.
Processing Times
Once all required documents have been submitted correctly, our compliance team will review your submission promptly. Withdrawal requests are subject to a standard processing period of 24 hours before funds are released, during which verification checks may also be completed. Incomplete or unclear submissions will extend this timeframe, as further documentation may be required. Players will be notified by email of the outcome of their verification review, including any additional steps required.
Account Restrictions During Verification
While a KYC review is in progress, certain account functions may be temporarily restricted. This may include:
- Suspension of pending withdrawal requests until verification is complete.
- Restriction on further deposits until identity checks are resolved, at our discretion.
- Temporary suspension of bonus features or promotional eligibility.
These restrictions are a standard precautionary measure and are not intended to penalise genuine players. Once verification is successfully completed, full account functionality will be restored without unnecessary delay.
Data Handling
All documents and personal information submitted for KYC purposes are treated as strictly confidential. Professor Wins Casino stores such data using secure, encrypted systems, and access is limited to authorised compliance and support personnel only. Documents are retained for as long as necessary to meet our legal and regulatory obligations, and are processed in line with our Privacy Policy. We do not share your identification documents with third parties except where required by law, regulatory authority, or to prevent fraud and money laundering.
Failure to Provide Documentation
If a player fails or refuses to provide requested verification documents within a reasonable timeframe, Professor Wins Casino reserves the right to suspend the account, withhold pending withdrawals, and, where appropriate, void any bonus winnings associated with the account. Continued failure to complete verification may result in permanent account closure.
Contact
If you have any questions regarding our KYC Policy, require assistance uploading documents, or wish to check the status of a verification request, please contact our support team at [email protected]. We are happy to guide you through the process to ensure a smooth and secure verification experience.